Telecom: Number portability
Under the huge threat of customer and client disruption. Circini sat across all vendors and managed the sequence of tasks.
New Zealand govenment legislation to implement number portability across service providers established immovable deadlines for project delivery. This very large program of work spanned more than 3 years and included multiple vendors and partners, such as NEC / Alcatel lucent / ESO / HP / Datacom. Circinis part in the implementation across the Network and IS stacks included the management of and handling of multiple partners and suppliers with dependencies ranging across a wide range of product offerings. This was the key challenge, keeping track of the number of dependant activitys with multiple vendors which require tracking to ensure that timelines are to be met.
Key factors in this piece of work;
● Large number of dependant tasks with a variety of Vendors
● Both Land line and Mobile dependant
● High risk of customer impact.
One of the key issues for Telecom was that the end product be customer satisfaction at the ease of Telecoms number portability. Circini implemented a Data integrity monitoring application as part of the deliverable. This created the abiltiy for the establishing of manual teams who could resolve exceptions while bugs were being ironed out of the system. This manual parallel running to ensure that no service disruption occured.
