Telecom: Singl.eView migration
Like most large organisations servicing the mass market with a large portfolio of products, Telecom NZ found itself with customer billing data spread across a disparate range of legacy systems.
This made it difficult to add new products and bundles, or to change price points. The current state was not fully documented, and the scale of the customer impact and possible revenue leakage was unknown.
Telecom’s Integrated Billing Programme was goaled with consolidating the customer billing data from four legacy product platforms into one place. This would make it easier to bundle products for customers, add new features and services, and provide a path to remove so many disparate billing systems.
The complex programme involved multiple vendors and internal Telecom teams; and four of Telecom’s core voice and data products servicing 50,000 to 1.6M customers each. Avoiding service disruption or billing impact to customers was critical.
Circini took responsibility for managing the technical implementation end to end across suppliers; and also delivered the vertical component of migrating billing data from the prepaid mobile, DSL broadband, complex data products and post paid SMS systems into the new Singl.eView billing platform.
"When so many vendors, systems and teams are involved it is essential to maintain a granular view of the tasks and dependencies."Sudhir Motwani, Director, Circini
The programme was delivered with minimal to no impact on customers. Each product’s billing data was migrated with greater than 99.5% accuracy and a path provided to clean the rest. Telecom was left with a consolidated future-proofed billing platform, and a way to monitor their current billing data state.
The Circini component of the programme was delivered within 5% of our initial budget estimates.
