"Our industry clients typically have very large customer bases that generate usage and transactions on a constant basis - utilities, telcos, banks and government agencies.
Changes or upgrades to their billing, usage, transaction, CRM, customer management or any other core systems that their customers interact with generally have to be made in real-time and have a major impact on customers if errors are made. Our team combines specialist experience of complex data migrations with industry domain knowledge of the data sets and product packages involved. The team is currently working on projects ranging from an SAP implementation for a major utility company to parallel run testing for billing system changes for a telco.
Utilities experience forms the backbone of our business. Many of our team have worked in this sector for decades. We know the quirks and foibles of ICP and customer data for the majority of New Zealand's utility retailers. Key skill-sets in SAP / Gentrack / Oracle and various legacy systems have aided our team to plan, guide and execute numerous complex migrations with proven success. Circini is currently engaged in assisting the large-scale implementation of SAP in a major utility company.
Our team has engaged in a wide diversity of billing and customer data migration projects in the telco industry during the past 10 years. The data migration projects within programs such as fixed line infrastructure upgrades, mobile product migrations, broadband upgrades, unbundling, and number portability have consistently been delivered without service disruption and within budget. Engagements in both retail and wholesale have enabled the Circini team to become highly familiar with NZ market data from both a billing and service provision perspective. Circini is currently working on a number of projects within Telecom.
Our consultants also bring excellent domain understanding of the financial services sector. Our experience includes the migration component for complex CRM and retail banking product implementations. The team has provided expertise into different areas of financial services sector such as banking operations, document imaging, workflow management, debt collections, recoveries, analytics and reporting
Our extensive knowledge of large scale record systems and complex CRM's leaves us well placed to assist key government agencies with the migration components of any large systems managing significant volumes of customer/public records and usage. Migrations between significant new and legacy systems with minimal disruption to process and accurate data reconciliation safeguards are where we are in our element.
Circini was founded in 2004 and has managed the data transition for major billing and customer care projects in New Zealand's largest businesses in the utility and telco sectors. Circini has over 30 consultants based in Wellington and Auckland.